Online Returns Policy
|7 Days (subject to terms below) Click Here to initiate Return/Exchange Request. A reverse pickup shall be arranged.||INR 99 will be deducted towards forward shipping charges in case of return.|
|15 Days (subject to terms below). International Customers are required to ship back the items to our distribution center.||Forward shipping charges will be deducted.|
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items Sold at 70% or above Discount will be counted as final sale and same can not be refunded.
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- Masks, Wallets, Belts, Socks, Bodysuits, Swimwear, Undergarments, Beauty products, Cosmetics, and accessories are non-returnable.
- All returns are refunded via store credit (Wallet) which can be used for next purchase at our website www.cobbitaly.com only. Store credits are not valid on our offline stores. Validity of store credits is 1 year.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Refunds of returns are processed within 10-15 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery.
- Return drop-offs are not accepted at our DC or corporate office.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non COBB items sent to our Distribution Center will be discarded upon receipt.
Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.
In-Store Returns for Online Purchases
If your purchased was made online, you can not return items at our store locations. Items purchased only can only be returned through online portal.
Exchanges for Online Purchases in showrooms
Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning By Mail
For Indian customers, we recommend that you return using our Online Returns Portal. For International customers, you may return by mail. To return by mail
- Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated below:
Name - COBB APPARELS PVT LTD
Address - A-11, Mangolpuri Industrial Area, Phase-2, Delhi
State - Delhi, Pincode - 110034
Country - India
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 10-15 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit for use on a future purchase. store crdits expires in 1 year, and are redeemable right away!
Helpful Hint: COBB is not responsible for returns until they reach our Distribution Center in Delhi. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, COBB will not issue store credit for your returns.